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Helpful Information

Below you'll find some questions we get asked all the time.

 

It'll probably save you a call or email if you search for your question here first.

Can't find the answer you're looking for? Ring us directly.

Restaurant Relocation

You might've heard.... It's kind of a big deal. We've MOVED

We closed the doors (to 26-30 The Old High Street) on 1st October and opened back up (at 2-4 South Street) on the 13th October 2023. What has changed, we hear you cry? NOTHING! 

We've got the same decor and style, same menu, same team, same everything. We just have a few extra tables and a bit more space to allow for pushchairs, wheelchairs and a cosy coffee lounge.

Can't leave the pup at home? Please bear in mind... We aren't dog friendly in the restaurant where we serve food. We still allow dogs like before in the daytime, in the lounge area only (it's just coffee and desserts served there). We're planning on launching a snack menu in the lounge this Spring.

Dog Rules

We are 'dog friendly' in the daytime, but there's some rules!

* We only accept ONE dog at a time

* We only allow small and quiet dogs

* Dogs are NOT permitted on furniture and must be kept on the floor - on a lead

* Dogs are NOT allowed in the restaurant where we serve food

Dogs are ONLY allowed in the bar where we serve coffee and cake 

* Dogs are NOT allowed in at all during dinner service

We try to be considerate to everyone, which is very hard to do, and we hope you understand we're doing our best. Many people have allergies and other issues surrounding dogs or animals. Hygiene, cleanliness and food safety are our ABSOLUTE top priorities, because we're a restaurant serving a full menu from an open kitchen. 

Breakfast

Breakfast is served weekends only. Saturday 9.30am to 11.30am, Sunday 9.30am to 2pm. Last orders 15 mins before. Breakfast is WALK-IN only. (No exceptions). We don't ever serve breakfast in the week.

Accessibility & Inclusivity

Now we're in our new larger location, we're striving to be more accessible.

 

We were a bit stuck before, being located central to a sloped and cobbled pedestrianised street. Still with the same charm, but a much better front entrance, we're aiming to be fully accessible to everyone in our new restaurant in the first half of 2024.

We would like to fund a full ramp to be built into the main restaurant (luckily it's only three steps), but for now we'll always welcome daytime walk-in's and evening bookings for the lounge area if required. Just give us a ring, or pop a note on your booking to give us a heads up.

 

Marleys is located directly opposite Tram Road Car Park with plenty of Blue Badge spaces.

We're also pleased to now have an accessible and gender-neutral bathroom facility. 

Got a question about any of this? Ring us directly and ask for management.

Allergies, 
Vegans & Calories

We pride ourselves on being inclusive, and cater for a wide range of diets. Check the key on any menu for more info on diary or gluten free food. We regret we can't call ourselves a free-from environment (nuts, gluten or the 14 main allergens) but every care is taken to keep you safe and prevent cross-contamination. It's worth noting that despite doing our best, we do not have space or the ability to have separate cooking equipment for different dietary requirements. If you have any questions, please ask us directly and inform us when ordering every time, as keeping you safe is our biggest priority.

 

NOT ALL INGREDIENTS ARE OBVIOUS. Due to the nature of our menu design, we can't list every ingredient OR every allergen (and recipes or ingredients can change) so it's vital let us know of any allergies. 

CALORIE COUNTING? It's not yet a legal requirement for a restaurant of our small size to note calorie information. With some notice, this is something we can arrange upon request.

We take bookings for dinner, and we recommend you to book in advance to guarantee a table. Breakfast and lunch are walk-in (no matter the party-size). We cannot take groups bigger than 10, we do not split bigger bookings across tables. Bookings are only taken online here or by calling here. We don't accept bookings via Instagram, Facebook or other social platforms. Due to an unfortunate history of no-shows, we now take card details for group bookings in order to charge a deposit for late amendments or cancellations.

*We cannot make exceptions to the above booking rules.*

Gift Vouchers

To celebrate our 5th birthday, we launched a limited amount of 50 gift vouchers in December. Well... They sold out in 2 weeks! Once this last batch of 50 are used (they all expire in March), we'll launch a permanent gift voucher scheme in April due to popular demand.

Terms for those who managed to purchase one of the limited 50 in the first drop:

Terms of sale and use:

  • Gift vouchers are one-use only

  • They're sold in person in the restaurant (no email or phone purchases)

  • All vouchers have a 3 month expiry date from purchase

  • Vouchers are kept by the restaurant once used

  • No change or credit given if spending under voucher amount

  • Sold in multiples of £10 with £10 being the minimum and no maximum

  • Photos or copies of the voucher are not accepted

  • Vouchers are invalid unless signed by a member of staff and allocated a voucher number

  • Please keep receipts of all gift vouchers purchased as proof

  • Vouchers are only valid for use on food and drink on site

Group Bookings

Our maximum group size is 10. We don't make exceptions and we don't split a larger group across tables. We still have one kitchen that caters for quite a few tables, so we have to cap bookings at a capacity where we feel comfortable that food quality won't be compromised. That's our biggest priority.

 

We don't currently rent out our space to large groups for events.

 

We're adamant not to let quantity affect quality due to the nature of our fresh, homemade, cooked-to-order style menu, which is why we may seem strict with our booking rules. 

Takeaway Food

We don't do takeaway food. We do both hot and cold takeaway drinks, as well as cake.

Locally Sourced

Our ethos is 'loving local' in every way possible. We only use Kent-based independent small businesses for almost all of our needs (food, drink, cleaning and waste).

We're extremely transparent and proud of our suppliers (that's why we name-drop all over our menu). Local and fresh produce means our menu is seasonal - and based on what's available and growing in our wonderful county at the time. From veg to meat and fish, everything's as fresh as we can get it, we don't freeze anything.

Food Serving 
Times

BREAKFAST:

Saturday 9:30am - 11:30am & Sunday 9:30am - 2pm. 

[Sunday is 'BrunchDay' so our only menu available is breakfast due to popular demand]

LUNCH:

Wednesday to Saturday 12pm - 3.30pm.

MAIN MENU:

Wednesday to Saturday 12pm - 3.30pm and 5pm - 9pm. 

IMPORTANT NOTE:

Last orders are 15 minutes before the above times.

Opening  Times

MONDAY & TUESDAY: Closed

WEDNESDAY & THURSDAY: 12pm - 10pm

FRIDAY: 12pm - 10.30pm

SATURDAY: 9:30am - 10.30pm

SUNDAY: 9:30am - 3pm

Contact Us

Marleys Bistro Ltd

2-4 South Street

Folkestone Creative Quarter

Kent

CT20 1RW

+441303470598

info@marleysfolkestone.co.uk

@marleysfolkestone

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