Frequently Asked Questions

Do I have to book? We take bookings for dinner in 'The Bistro', and we recommend you to book in advance to guarantee a table, as we get a little busy. We do always accept walk-in's if there's space. When can I book? Breakfast and lunch are walk-in (no matter the party-size). Cafe-style service -- daytimes are more relaxed and casual. How can I book? Bookings are only taken online or by phone. We don't accept bookings via Instagram, Facebook or other social platforms. We do not take email bookings. Do I have to leave my card details? Due to an unfortunate history of no-shows, we now take card details for ALL bookings in order to charge a fee for late amendments or cancellations. That fee is £10pp. You agree to that when you put your card details in and tick the T&C's checkbox, so regretfully there are no refunds of this fee once charged for any reason. When do you charge a fee? If you cancel within 24 hours of the booking - even if you booked within that time period. Or if your party number decreases within this time frame. We also charge your card if you show up with less people than you booked for, or don't show up at all (if you forget to cancel). It's an auto-charge. How can I cancel? Any way possible. By phone, social media, in person, by email, through your booking email or text, or directly with OpenTable on their site or app. We just appreciate you letting us know so we can resell the table. What if my party number changes? You can add or remove people from your booking. Just let us know as early as possible. We either may not have space to add people last minute, OR you'll be charged £10pp if you turn up with less people than booked for. To avoid a charge, tell us if your numbers decrease within 24 hours of your booking time, even if it's only 1 less person. It may change our entire table plan and free up a table. Can I book for the outside? You can't. If you book for a restaurant table and decide on the night you want to be outside, you risk being charged £10pp as a 'no show' in the restaurant as we'll have lost the ability to fill your inside table at such little notice. Please just walk-in for the Terrace. It's weather dependent, so you're best off waiting until the day before deciding to dine outside, anyway! Do I have a time limit on my table? Yes, naturally we need to use a table more than once an evening. If you're wanting longer on your table, just ask in advance and we'll extend your time limit to whatever you wish -- with pleasure. Whole night? It's yours. Our time limits on tables are based on statistics collected from previous bookings, though we understand everyone's different: x1 person - 1hr 15min x2 people - 1hr 30min x3-4 people - 2hr x5+ people - 2hr 45min How early can I book? You can book 3 months in advance, including Christmas. *We cannot make exceptions to the above booking rules*

No matter the party size, we never take deposits. We never take advance payment. We do have a penalty fee for no shows and cancellations within 24 hours though. We use OpenTable with a secure Stripe payment option to take card details with every booking. We do not charge in advance and cannot access these details after the table is booked. We cannot book you in without a valid card to hand, and all cards are accepted (MasterCard, Visa, Debit, Credit, Business and Amex). We have an automatic charge if you don't show up for your booking. It's £10 per person. There's no refund for this. We take cancellations through any platform, and it massively affects us as a small business if you forget to cancel - leaving us with empty tables and overstaffed. We have an automatic charge if you cancel within 24 hours of your booking. It's £10 per person. We tend to book up pretty early (especially on weekends) so we need to ensure we protect ourselves as a business and are able to fill the tables with guests. You can cancel via phone, email, Instagram DM, in person and of course through your booking confirmation message.

Breakfast is served on weekends only. Saturday 9.30am to 11.30am, Sunday 9.30am to 2pm. Last orders 15-20 mins before, subject to availability (we can sell out sooner). Breakfast is WALK-IN only. (No exceptions). We don't ever serve breakfast in the week, or on Bank Holidays. Breakfast is served in the main restaurant and on the terrace, not in the Lounge.

Our maximum group size is officially 10, but if you ring us and there's space, we'll stretch that a little to accommodate. 14 is our absolute maximum we can stretch to, with no leeway. We don't make exceptions to our booking rules and we don't split a larger group across tables. We still have one kitchen that caters for quite a big restaurant now, so we have to cap bookings at a capacity where we feel comfortable that food quality won't be compromised. That's our biggest priority. We don't rent out our space to large groups for private events/hire. We don't cater for private events on-site or off-site. We're adamant not to let quantity affect quality due to the nature of our fresh, homemade, cooked-to-order style menu, which is why we may seem strict with our booking rules.

Monday / closed Tuesday / closed Wednesday 12:00-22:00 Thursday 12:00-22:00 Friday 12:00-22:30 Saturday 9:30-22:30 Sunday 9:30-15:00 (These are not food serving times)

BREAKFAST: Saturday 9:30am - 11:30am & Sunday 9:30am - 2pm. [Sunday is 'BrunchDay' so our only menu available is breakfast due to popular demand] LUNCH: Wednesday to Saturday 12pm - 3.30pm. ​ MAIN MENU: Wednesday to Saturday 12pm - 3.30pm and 5pm - 9pm. ​ IMPORTANT NOTE: Last orders are approx 15 minutes before the above times, or until 'sell out'.

Gift Vouchers are available to buy on our website. Simply head to the Gift Voucher tab on our website. We do not currently sell gift vouchers over the phone or in the restaurant. You can buy them only through our website using the link above. They're sold through Vouchable and payment is secured with Stripe. TERMS OF USE AND SALE Gift Vouchers are... ...valid for 12 months from date of purchase [no extensions or exceptions] ...valid for ONE USE and ONE VISIT only, but multiple can be used at once ...not refundable or exchangeable and no change will be given if spending under the amount stated on the voucher, nor a secondary voucher provided ...sold only in the denominations of £25, £50, £75, £100

We allow dogs in the Lounge - our lounge is a cafe-vibe so we don't serve food there (we don't have the capacity alongside the restaurant and terrace), only cocktails, coffee and cake. We don't allow dogs in the restaurant where we serve food [except for certified guide dogs]. ​ We do allow dogs in our exterior seating area (the Terrace), open for Summer. This area is under an awning and walk-in only due to weather dependency. It's heated, under a low awning, and blankets are available for chillier evenings. ​ * Dogs AREN'T allowed in the restaurant where we serve food * Dogs ARE allowed in the lounge where we serve coffee and cake * Dogs AREN'T allowed inside at all during dinner service (5pm onwards) ​ We try to be considerate to everyone, which is very hard to do, and we hope you understand we're doing our best. We know you like to bring your furry friends, but cleanliness has always got to take precedence. Many people have allergies, phobias and other issues surrounding dogs or animals. You'd be surprised. Hygiene, cleanliness and food safety are our ABSOLUTE top priorities, because we're a restaurant serving a full menu from an open kitchen.

We're excited to announce our 'Terrace' is open all year. The outside tables are walk-in only due to weather dependency -- but they are pup friendly all day! So no need to book, just pop in. We serve all of the full menu's out there during the regular serving times, and drinks all day, from coffee to cocktails. ​ The outside area is under an awning so fairly sheltered/shaded, it's fully accessible and also heated, with blankets available. It's an extension of the inside in every way we can make it so, but it is still pavement-bound, so we'll often ask for upfront payment of your bill.

Now we're in our new larger location, we're striving to be more accessible. No one should feel they have to think twice about visiting a restaurant for a bite to eat. Still with the same charm, but a much better front entrance and easier-to-access loo's, we aim to be fully accessible to everyone in our new restaurant. ​ We would like to fund a full ramp to be built into the main restaurant (luckily it's only two wide and shallow steps for now), but until then, we'll always welcome daytime walk-in's and evening bookings for the lounge the terrace. Just give us a ring, or pop a note on your booking to give us a heads up if you can - we'll take care of the rest. ​ PARKING: Marleys is located directly opposite 'Tram Road Car Park' with plenty of Blue Badge spaces. ​ FACILITIES: We have a fully accessible and gender-neutral bathroom facility. ​ Marleys is fully air conditioned to create a comfortable environment whilst you dine with us in the warmer Summer months. ​ Got a question about any of this? Ring us directly and ask for management.

We pride ourselves on being inclusive, and cater for a wide range of diets. Check the key on any menu for more info on diary or gluten free food. We regret we can't call ourselves a free-from environment (nuts, gluten or the 14 main allergens) but every care is taken to keep you safe and prevent cross-contamination. It's worth noting that despite doing our best, we do not have space or the ability to have separate cooking equipment for different dietary requirements. We aim to have separate cooking equipment for meat, veg and gluten. But it's not always possible when we only have the physical space in our kitchen for one double-tank fryer, one oven, one grill, etc. and can depend on the day. If you have any questions, please ask us directly and inform us when ordering every time, as keeping you safe is our biggest priority. NOT ALL INGREDIENTS ARE OBVIOUS. Due to the nature of our menu design, we can't list every ingredient OR every allergen (and recipes or ingredients can change) so it's vital let us know of any allergies. We do use seeds to garnish dishes regularly. If you've got a preference, you might also want to let us know. ​ CALORIE COUNTING? It's not yet a legal requirement for a restaurant of our small size to note calorie information. With reasonable notice, this is something we can arrange upon request for individual dishes.

We're located opposite a main Folkestone Council car park: Tram Road. It's on RingGo to pay hourly and it's completely free after 8pm. We're right in the town centre of Folkestone, so near to the Central train station and the main bus station - and have two direct link bus stops and a taxi rank just across the road. Our full address is below, or feel free to search us on maps under 'Marleys Folkestone' or with the postcode CT2O 1RW. Just be careful, as our old location still comes up -- almost 2 years after moving!